Toll Service: A Guide to Teaching Overlapping Techniques for Toll Service Operating

An employee handbook by The Southern Bell Telephone and Telegraph Company describing the importance of overlapping (multitasking) for the most efficient management of operating a switchboard for both the customer’s and the employer’s sake.

ID: The cover of the booklet is Orange with black lettering. The pages are yellowed paper with black text, while some pages have illustrations in black ink of women operating switchboards. Other illustrations depict operators filling in tickets, demonstrating the efficient methods described in the booklet.

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